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Coronavirus (Covid19) - Update on our call centre service levels

If your finances have been impacted by COVID-19 go to our Coronavirus support page to find out how we can help you.

We have new information about how we can support customers who have been financially impacted by Covid, in particular relating to new payment freezes and Buy Now, Pay Later plan extensions. You’ll need to apply by 31 March 2021 and all payment freezes on Normal Credit must end by 31 July 2021 (Buy Now, Pay Later extensions may run for longer due to plan length). Carefully consider if you need a payment freeze/extension and make payments if you can.

As well as payment freezes and BNPL extension, we have a range of options to support you if you’re unable to make your payments but please be aware these may affect your credit file and credit rating. Find out more at this link:

Coronavirus Help & Guidance


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Home Retail Group Card Services Ltd and Home Retail Group Insurance Services Ltd are member of the Finance & Leasing Association and complies with
its Lending Code, a copy of which is available at
www.fla.org.uk or can be provided on request.