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Argos Card - Frequently Asked Questions

Here's some information which may come in handy if you're unsure about how to do something on myargoscard.co.uk. Use the [back to top] links to get back to the full list of questions if you need to.

Payments

Logging in

Interest

Plans

Credit Limit

Registering

Direct Debit

About your Argos Card

Updating my details

Technology

Statements

Persistent Debt

Coversafe


Payments

Why is my payment not showing on my account?
Payments can sometimes take up to 5 working days to show on your account depending how you make the payment. If it's been longer than that, double check that the money's come out of your bank account and then give us a call.

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What's my 'minimum payment'?
Your minimum payment is your "minimum monthly contractual payment", which is simply the amount that you must pay us each month as per the terms of your agreement with us. You can see how we calculate your minimum payment HERE

Your minimum payment and its due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App.

You must pay your minimum payment before the due date each month, which will be at least 25 days after your statement date.

Just remember that you'll never be asked for a minimum payment for a Buy Now Pay Later Plan. (see 'What's a Buy Now Pay Later plan?' for more info).

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How do I make a payment?
Use a valid debit card (e.g. Visa Debit, MasterCard Debit or Maestro) and press Make A Payment when you're logged in. Enter your debit card number so that we can check that it's one we accept, then - if you have more than one plan on your account - choose one of the options:

  • "I would like my payment automatically allocated" - choose how much you want to pay in total and we will allocate that total against the plan or plans that are due to incur the most interest.
  • "I would like to make a payment against specific plan(s) myself" - You can choose how much you want to pay against any plans that you have. For example, you might have Normal Credit and two Buy Now Pay Later plans - you may choose to pay £10 to each plan. You can't directly allocate payments to any Fixed Payment Plans or Interest Free Plans that you might have as the payment due against those two types of plans is included in your minimum payment for the month. Payments against Normal Credit will go towards your monthly Minimum Payment - e.g. if you had a minimum payment due of £25, you would need to make a payment to Normal Credit of £25.

NOTE: Always make sure that you pay your minimum payment against Normal Credit before making payments against any other plans or you may incur late fees and more interest.

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Can I make a payment using my own online banking?
You can - if you want to use your own bank to make a payment here's what you need

  • Use the last 18 digits of your Argos Card number (the long number across your Card) as your reference - i.e. leave out the first number, which is 6. So if, as an example, your Card number was 6335 41234 12345 12345 then your reference would be 335 41234 12345 12345
  • Use our direct payment bank account number 90505498 and sort code 20-92-94

Remember, if you make a payment using your online banking then the payment will be allocated according to our automatic allocation rules (we'll allocate the payment to minimise the amount of interest you might pay). If you want to make a payment to a specific Buy Now, Pay Later plan then you'll need to use myargoscard.co.uk or the My Argos Card App.

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Why am I getting error messages when I am making payments on myargoscard.co.uk?
This could be due to a few things:

  • In April 18 a security update by the provider of our payment service means that, unfortunately, you can't make payments if you're using an older Android device (Android 4.3 and earlier). You'll need to use a different device or update your Android device to a newer operating system.
  • Double-check that you're entering the correct card details, that you have funds available and that there's no problem with your debit card or bank.
  • Check your internet connection is working ok.
  • Some older browsers may no longer work for security reasons, so you should make sure your browser is the latest version. If you're using browsers older than Chrome 28, Firefox 27, Internet Explorer 8, Microsoft Edge 12, Safari 7. Mobile Safari 5 or Opera 20, then you might find you have problems using this site.

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I made a payment to a plan but the payment has gone towards a different plan. Why is that?
You can't make payments to plans that haven't appeared on your statement yet - if you try to do that our system will automatically allocate your payment to the plan or plans which are likely to incur the most interest that month.

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Can I use a credit card to make a payment?
No - we only accept debit cards. So Visa Debit, MasterCard Debit and Maestro are accepted methods of payment but AmEx and MasterCard or Visa Credit are not.

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Can I change my payment due date?
If you want to change your payment due date, give us a call and ask. Your payment due date and statement date are interlinked, though, so by changing one you'll be changing the other. You can only change your payment/statement date a limited number of times. Give us a call on 03456 400 700 to ask. (Lines open Mon-Sat 8am-8pm, Sun 10am-6pm).

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What's Verified by Visa and MasterCard SecureCode?
These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It's aimed at protecting your details when shopping online by ensuring your card is not being used by someone else.

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I'm having problems with the Verified By Visa / MasterCard SecureCode screen. How do I get past it?
Verified By Visa / MasterCard SecureCode are both operated by debit card issuers. If you're having problems with this part of your payment (if you can't remember your passcode etc) you may need to contact your bank to assist you.

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When do I need to make a payment by?
It takes different lengths of time for certain payment types to reach us - it's your responsibility to make sure payments reach us on time:

  • Paying by MY ARGOS CARD APP, MYARGOSCARD.CO.UK or PHONE - allow 2 WORKING DAYS for payments to reach your account
  • Paying with your own INTERNET or ONLINE BANKING - please allow up to 2 WORKING DAYS for payments to reach your account
  • Paying by HIGH STREET BANK, BUILDING SOCIETY or POST OFFICE - allow 5 WORKING DAYS for payments to reach your account
  • Paying by DIRECT DEBIT - If you've set up a Direct Debit then we'll take the payment on or around the payment date shown on your statement. You can choose to pay the minimum contractual payment, a fixed amount or the full balance each month. When your Direct Debit has been set up you will see this confirmed on your statement. You need to continue to make payments manually, until you see confirmation on your statement. If you want to set one up or amend an existing Direct Debit please call us on 03456 400 700
  • Paying by CHEQUE - allow a minimum of 5 WORKING DAYS for your bank to process your payment and for it to reach your account

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Why can't I make one-off payments to Fixed Payment or Interest Free Plans?
When you took out your Fixed Payment or Interest Free Plan you agreed to making a payment for a specific amount each month for the length of the plan. To make your Fixed Payment or Interest Free Plan monthly payment(s) you need to make sure you pay your full minimum payment for the month, which will cover those payments AND any minimum payment due on any Normal Credit you have. This does not prevent you from settling your balance early should you wish to.

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How do we allocate your payments?

Your payments are allocated as follows

If you do not pay off the full outstanding balance on your account in a month, any payments made by you will be applied to your account (including any overdue Payment Plan balances) by firstly clearing the:

a) Monthly scheduled instalment due under any Fixed Payment Plan ("FP Plan"); and then
b) Monthly scheduled instalment due under any Interest Free Plan ("IF Plan"); and then
c) full amount of any Buy Now Pay Later Plan ("BNPL Plan") due to expire before the end of your next statement period.

We will then use any additional amount you have paid to first pay off balances to which the highest rate of interest applies on (i) to (v) below, followed by the balances at the next highest interest rate and so on. Where (i) to (v) are at the same rate of interest, balances will be paid off in the following order:

i) Interest; and then
ii) Outstanding balance of Normal Credit including any missed scheduled FP Plan(s) and IF Plan(s) monthly scheduled instalments; and then iii) Charges and/or fees; and then
iv) Any outstanding balances on the other Payment Plans in the order of BNPL Plan(s), FP Plan(s) and any IF Plan(s); and then v) Any other amounts that have been added to your account since the previous statement date

Where you have two or more BNPL Plans due to expire after your next statement period, these will be repaid in the order in which they are due to expire, starting with the BNPL Plan that is due to expire first.

You are required to make at least your minimum monthly contractual payment as detailed in your statement and this will be applied to your account in the order stated above. If you wish to make any additional specific payments you can ask us to direct these in a specific way to meet your needs.

If you pay more than the monthly scheduled instalment due on an IF Plan or a FP Plan, the remaining minimum payments will remain the same but the length of the Plan period and/or the final minimum payment due on the Plan will be reduced as a result of the overpayment.

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What do I do if I'm struggling to pay my bills?
Debt can become a problem for all sorts of reasons for example, as the result of relationship breakdown, unemployment, bereavement and illness. Usually things get back to normal quickly but sometimes the situation can get worse and positive action is required - the remedies are often simple.

We know your debts aren't going to disappear on their own, but we really can help. If you get in touch, we'll ask you about your income and outgoings so you can feel confident you're only repaying what you can really afford. And your priority payments - Rent/mortgage, Council Tax, and household bills, will always come first.

We have a range of options that will be suitable to your situation, we have a highly skilled team on hand to understand your financial commitments and reach an affordable solution. Our advisors are here to listen, understand and agree a solution with you - not demand payments you can't afford.

We'll try to provide you with help that's clear, practical and easy to understand. Also, we'll advise you where to find free and independent help.

You can contact our Customer Payment Solutions department by letter or telephone.

  • Post: Argos Card Services, Units 1-12 Futura Park, Aspinall Way, Middlebrook, Horwich, Bolton BL6 6PG
  • Telephone: 0345 266 0701 (Open Mon -Saturday 8am-8pm)

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Logging in

How do I log in?
On the homepage you'll need to enter your Login ID and your Surname, press Next and then enter your Memorable Word and a five-digit Security Number. If you haven't registered you will need to do that first, and you can do that HERE

If you've forgotten your Login ID, go HERE

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What happens if I lock my account?
If you've entered your login details incorrectly three times then your myargoscard.co.uk account will be locked for 30 minutes, at which point you can try to log in again.

If you've forgotten your login details and you enter any account verification details incorrectly when we ask for them, your account will be locked for 4 hours.

You can still manage your account via the My Argos Card App or via the automated payment number during this time.

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What's a Login ID?
Your Login ID is the unique username you chose when you registered for myargoscard.co.uk (it's a bit like a username). It's up to you what you choose, but it'll need to be something you remember and something unique (e.g. your email address).

You can change your Login ID later if you want to. Just log in and go to Change Login ID in the menu.

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What's my Memorable Word and my Security Number?
Your Memorable Word is essentially your password - something only you'll know. You can set a 'hint' when you register to jog your memory if you forget it.

Your Security Number is a bit like a passcode - but unlike the passcode you might use for an App or your phone, this one is five digits long (and it's not the same as your My Argos Card App passcode. If you use both the App and this website you'll need to set up both separately).

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I've forgotten my login details. What do I do?
If you've forgotten your Login ID but you know your Memorable Word, go HERE.

If you remember your Login ID but you've forgotten your Memorable Word or Security Number, log in as normal (enter Login ID & Surname and press Next) but on the second page press Forgotten Your Security Details and follow the instructions. You will need a valid email on your account, though. If your email address is not correct then you'll need to give us a call.

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Can I reset my security details if my email address is incorrect?
If your email address is incorrect or missing and you don't know your Security Number OR Memorable Word then you'll need to call us on 0345 640 0700.

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Why is logging in so difficult?
Although we want to make your account management as simple and easy as possible, we take security very seriously and want to be confident that there is no unauthorised access to your account. If you are struggling to gain access, our customer services team will be happy to help you with this on 03456 400 700(Lines open Mon-Sat 8am-8pm, Sun 10am-6pm).

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Why am I asked to call you when I try to log in?
Occasionally we might need to speak to you about your account before you can log in. If we ask you to call us, please do call as soon as you can - 03456 400 700(Lines open Mon-Sat 8am-8pm, Sun 10am-6pm).

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Interest

What is Estimated Interest?
Estimated Interest is the amount of interest you might incur if you only pay your minimum payment before your next statement. It's shown on the front of your statement each month.

  • If you've got a Normal Credit balance, the interest that might be charged from that is included in your estimated interest figure.
  • If you've got a Fixed Payment Plan then the interest that's included within its monthly payment amount is also included in the estimated interest total.
  • If you have a Buy Now Pay Later plan due to expire next month then we'll also include how much deferred interest might be incurred on it if you don't pay off any more of your balance. Find out more about Buy Now Pay Later plans HERE.

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What is APR?
The Annual Percentage Rate (APR) is the total cost of having an Argos Card, expressed as an annual percentage of the total amount of credit. The APR is intended to help you compare different offers. Your APR is displayed on your latest statement.

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I thought I wouldn't pay interest on a Buy Now Pay Later Plan (BNPL Plan) - why have I been charged interest?
You've been charged interest as your BNPL Plan has come to an end and you haven't paid it off in full.

If you do not repay the balance of this Plan in full by the end of the BNPL Plan Period, interest will be charged daily on the balance of the Plan at the Normal Credit Rate backdated to the date of the original BNPL purchase. We refer to this as "Deferred Interest".

In the event that you have not paid off the balance in full at the end of the BNPL Plan Period, we will:

  • move the outstanding balance into Normal Credit,
  • add any Deferred Interest into Normal Credit as a lump sum. Once added the Normal Credit Rate will apply to it, meaning you will pay interest on interest.

The amount of Deferred Interest at the end of a BNPL Plan Period will be used to calculate part of your minimum monthly contractual payments by dividing it by the same number of months as the BNPL Plan Period (the "DI Portion"). The DI Portion will then be added to your minimum monthly contractual payment each month for the same number of months.

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I don't understand how interest is calculated on Buy Now Pay Later plans.
Imagine you purchase a TV on a 6 month Buy Now Pay Later plan for £300. If you pay off that £300 before the end of the 6 months then you will be charged £0 interest. You can pay that £300 off at any time during the 6 months (e.g. it makes no difference whether you pay 6x£50 instalments or one lump sum of £300 the day before it ends), it will always be interest free if you pay it off BEFORE the end date.

HOWEVER, if you choose not to pay off the full balance of the TV before the end of the 6 months then you'll be charged interest on the daily balance of your plan.

Let's say for this example that your 6 month plan works out at exactly 180 days in length - if you pay off NONE of your £300 during that time and it ends, then interest will be calculated against £300 each day for 180 days. However, if you pay off £100 on day 80 then interest would be calculated against £300 for 80 days and then £200 for 100 days. For that reason, the earlier you make payments, the lower the Deferred interest when the plan ends. If you're still unsure how interest works, please give us a call and we'll be happy to discuss it with you.

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Plans

What's Normal Credit?
Purchases on Normal Credit won't be charged interest if they're repaid in full by your next monthly payment date (and the total Normal Credit balance on your previous statement has been cleared by the payment date).

If it's not repaid, interest will be charged at the Normal Credit Rate from the date of purchase until you repay the balance in full. Interest is calculated on a daily basis from the date of the purchase until you repay us, and will be added to the account each month on the statement date. This means you may pay interest on interest.

You must pay your minimum payment each month.

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What's a Buy Now Pay Later plan?
A Buy Now Pay Later Plan ("BNPL Plan") lets you buy something and then if you repay the balance of the Plan in full before the end of the Buy Now, Pay Later Period (the BNPL Plan Period), no interest will be charged.

If you do not repay the balance of this Plan in full by the end of the BNPL Plan Period, interest will be charged daily on the balance of the Plan at the Normal Credit Rate backdated to the date of the original BNPL purchase. We refer to this as "Deferred Interest".

In the event that you have not paid off the balance in full at the end of the BNPL Plan Period, we will:

  • move the outstanding balance into Normal Credit,
  • add any Deferred Interest into Normal Credit as a lump sum. Once added the Normal Credit Rate will apply to it, meaning you will pay interest on interest.

The amount of Deferred Interest at the end of a BNPL Plan Period will be used to calculate part of your minimum monthly contractual payments by dividing it by the same number of months as the BNPL Plan Period (the "DI Portion"). The DI Portion will then be added to your minimum monthly contractual payment each month for the same number of months.

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What's a Plan Ref?
The four digit Plan Ref simply helps us locate a plan on your account if you call us. I.e. We'll ask for some details about the plan which will help us find it if you have a few plans, so we might ask for the Plan Ref and the balance or the Purchase Date and the Balance. You might notice that some Plan Refs are the same as others - that's because they're not unique and they just tell us what type of plan it is.

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Why has one of my plans disappeared?
There could be different reasons for this, please refer to your most recent statement.

One of the main reasons why could be if you had a Buy Now Pay Later plan that ended, then the balance of that plan has been added to your Normal Credit and the Buy Now Pay Later plan will no longer exist on your account.

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Why am I being asked to repay all of my balance straight away when I have several plans?
If someone misses several minimum payments in a row then they're in breach of their credit agreement, and we have to end all of the plans and ask for repayment on everything, so all of the plans are rolled into Normal Credit.

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Credit Limit

If I've successfully changed my credit limit, how soon is the new limit available?
Straight away - we have a few technical bits to do in the background, so it might not show on your account right away but it is available for you to use.

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Why can't I change my credit limit?
Whenever you ask for a new credit limit (either an increase or decrease) we look a few things before we can change it. We take other factors into consideration but here's a few reasons why you might not be able to update your limit:

  • If you've only become an Argos Card holder in the past 6 months
  • If you've changed your limit within the last 6 months
  • If you're requesting a new limit which is below your current balance
  • If you're in arrears or you've missed payments

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How do I increase my credit limit?
Go to 'Request New Credit Limit', enter your Annual Income, tell us the TOTAL credit limit you would like to have - that's your current limit PLUS the amount you want (e.g. if you have a £500 credit limit but want to increase it by £200, then enter £700 as your new limit), then tell us why you want the new limit and whether you want to be considered for automatic credit limit increases in the future then press 'Change credit limit'. We'll make an instant decision, and if your request is accepted then your new limit will be available immediately (even if it doesn't show on myargoscard.co.uk straight away).

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What's an "automatic credit limit increase"?
If you opt-in to receiving an automatic limit increase, then what happens is that every six months we'll take a look at your account, how you're spending etc and make a decision on whether we think your account is OK to receive a credit limit increase. We'll let you know before we increase it, and you can decline the increase if you want to. You can also opt-out of the automatic increases via myargoscard.co.uk or via the My Argos Card App.

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Registering

How do I register?
Go here and give us some details about you and your Argos Card (your Card number and expiry date), set up your login details and then you're all done! It shouldn't take more than a minute or two.

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I've forgotten my details. Can I register again?
No - you can only register one Argos Card account on myargoscard.co.uk. If you've forgotten all of your login details, give us a call and we'll help OR download the My Argos Card App and manage your account on your phone or tablet.

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Why am I being told that my details can't be found when I am trying to register?
Could be one of a number of reasons:

  • If you're entering your Argos Card number, you don't need to type the first four digits (6335), just the 15 digits after that.
  • Make sure you're entering your most up-to-date Argos Card - if you have received a new Argos Card recently, you'll need to enter the details for that Card.
  • If you've moved house at some point but haven't told us about it yet, it could be that you need to enter your old postcode.
  • You can't register the Argos Credit Card (the black Visa credit card) on this website, only the Argos Card.
  • Only the main Card holder can register on myargoscard.co.uk - so if you've been given your Card by someone else then you won't be able to register on this website or the App.

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Can I register an expired Argos Card so that I can manage my account?
You can - just enter your Card number and expiry date from your final Argos Card.

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If I've registered for the My Argos Card App, am I registered for myargoscard.co.uk?
No - for security reasons, we ask you to register for both separately.

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Will I need my login details to make purchases or manage my account over the phone?
No, never. If anyone contacts you to ask for your login details (Login ID, Memorable Word or Security Number) for security reasons then do not hand them over. We will never ask you for your login details for myargoscard.co.uk. See our advice on Website Security. However, if we do need to contact you we will ask some security questions before we can access your account.

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Direct Debit

How do I set up a Direct Debit? How quickly is it set up?
You can submit a request for a Minimum Payment Direct Debit on myargoscard.co.uk. This can sometimes take a couple of weeks to set up, so we need you to keep managing your account as normal until you see the Direct Debit details confirmed on your statement. If it's not on your statement then it's not set up, and if you don't make your payment then you may incur fees and more interest. If you're unsure whether or not the Direct Debit is set up, give us a call. You can also find out more information about how to set up Fixed Payment and Full Statement Balance Direct Debits HERE.

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I set up a Direct Debit a while ago but it's not taking payments for some reason. Why is that?
There’s a few reasons why Direct Debits aren't being taken:

  • If you requested your Direct Debit recently then it's possible that it hadn't been set up in time. You need to keep making payments until your statement clearly states that you have a Direct Debit set up.
  • If you don't have sufficient funds in your account, then your Direct Debit might fail.
  • If you change Bank account and don't let us know we might be trying to take money from your old bank account.
  • If you only have Buy Now Pay Later plans and a Minimum Payment Direct Debit there's no payment to take. We'll only take your Minimum Payment each month, while Buy Now Pay Later plans will never have a Minimum Payment. If you want a Direct Debit to take regular payments to pay off a Buy Now Pay Later you'll need to call us on 03456 400 700 and set up a Fixed Amount Direct Debit.

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How does the Direct Debit work?
We have a couple of Direct Debit options for you:

  • Minimum Payment Direct Debit - Your Direct Debit will collect your Minimum Payment (shown on your Account Summary here online or on your statement) each month. Keep in mind that if you make only the Minimum Payment each month it'll take you longer and cost you more to clear your balance. You can set up your Minimum Payment Direct Debit by logging into myargoscard.co.uk and clicking on 'Direct Debit' in the menu.
  • Full Statement Balance Direct Debit - Your Direct Debit will repay the entire balance shown on your statement each month, so you won't pay any interest. Just remember: If you have any Buy Now Pay Later Plans on your account they'll be repaid in full once the Direct Debit has been set up and you won’t get the full length of the plan to pay. Download and print the Direct Debit Request Form (HERE), fill it in, choose Full Statement Balance and send it to us in the post.
  • Fixed Payment - Your Direct Debit will collect the fixed amount you tell us and will be shown on your monthly statement. If the minimum payment required in a particular month is more than the fixed amount, we will collect the higher of the two. You can ring us to adjust the amount at any time. Give us a call on 03456 400 700 and we'll get you set up.

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Will a Minimum Payment Direct Debit repay my Buy Now Pay Later Plans?
No - the Minimum Payment Direct Debit will repay any payments that you owe each month, so these will consist of Normal Credit balance repayments and any scheduled payments that repay Fixed Payment or Interest Free Plans.

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What do I need to set up a Direct Debit?
All you need is your bank account number and your sort code. Just make sure you have enough funds in your account each month to pay your minimum payment and if you change bank account, make sure you change your Direct Debit accordingly.

We will tell you on your monthly statement when your direct debit is set up. Please continue to make payments by an alternative method until your direct debit is set up.

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Can I cancel my Direct Debit?
Of course. Just log in and press Direct Debit in the left-hand navigation, then press Cancel Direct Debit. You should also cancel this with your bank.

Just be careful: If your next payment is due within the next 5 working days, then we might have already requested your Direct Debit payment from your bank.

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Can I change my Direct Debit details?
You can change your bank details here online. For any other changes (name, amount, date) you'll need to call us. Just a couple of notes if you're thinking about changing your Direct Debit details:

  • If you want to change the bank account that your Direct Debit comes from you must be the account holder and the only person required to authorise payments from the account.
  • If you ask us to make any changes to your Direct Debit (amount, bank account or date) in the 5 working days before your next payment date, the changes may not take effect until the following payment due date.
  • If you want to change your Direct Debit amount or change the date on which you want your Direct Debit to be collected you’ll need to give us a call on 03456 400 700*.

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What day is my Direct Debit taken?
The funds will leave your account on your payment due date (which is shown on your statement).

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Can I repay more than my Direct Debit each month?
Of course! If you make only the Minimum Payment each month it'll take you longer and cost you more to clear your balance so feel free to repay as much as you want to in addition to your Minimum Payment Direct Debit.

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Can I change my Direct Debit from Minimum Payment to Full Statement Balance or a Fixed Amount in the future if I need to?
That shouldn't be a problem - you should give us a call, though, and we can run you through the options.

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If I've got a Fixed Amount Direct Debit, what happens if the balance shown on my statement is less than the Fixed Amount?
We'll take the balance shown on your statement balance if this is less than the Fixed Amount.

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How can I see if I have a Direct Debit set up?
You can look on your latest statement (go to View Statements when you log in) or we'll tell you on your Account Summary.

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About your Argos Card

Where can I use my Argos Card?
You can use your Argos Card in any Argos store, online at argos.co.uk, over the phone and on the Argos app.

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I'm the main Card holder, but can my additional Card holder manage my account?
No - as the main Card holder, you are solely responsible for managing your account. Your additional Card holder cannot register their Card on either myargoscard.co.uk OR on the My Argos Card App. This is for your security - the addition Card holder is using your credit, so if we allowed them to manage your account then they could request new credit limits (and affect your credit rating), miss payments, change your address, turn off your statements etc, which is why we urge only the main Card holder to look after the account.

If you require additional support managing your account you can request a letter of authority which we will send through the post for you to complete and return. Once we have received your completed form we will add the details to your account which will allow the person you have nominated to access, change and manage your account in full.

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Does the Card cost anything?
Although there's no charge for having an Argos Card account we may charge:

  • £12 if you do not make your minimum payment on time;
  • £12 if you exceed your credit limit;
  • £12 for a returned payment, for example, a failed Direct Debit.

The above charges are referred to in your Argos Card Terms & Conditions as 'Default Charges'.

We may also charge you:

  • reasonable costs for enforcing the agreement, including any loss, costs or expenses that may be incurred in collecting money owed under this agreement;
  • £5 for sending you a copy statement.

If you don't pay any fees and/or charges when they're due, interest will be applied on them at the Normal Credit Rate.

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How do I close my account?
We're sorry that you're considering closing your account. If you definitely want to close it then give us a call or contact us through myargoscard.co.uk.

Please note - The account won't close until the balance is completely cleared. It can take up to a month to close your account and it might take up to another month for your credit file to update.

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What do I do if I've lost my Argos Card or had it stolen?
Let us know as soon as possible (call us on 03456 400 700 or Contact Us via myargoscard.co.uk).

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How do I make a complaint?
If you wish to make a complaint you can do so by making contact through any of the channels listed here:

We will aim to resolve your complaint within 3 working days. Where we are unable to do so we will keep you informed of the progress of your complaint until we have resolved it. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service by writing to them at Exchange Tower, London, E14 9SR, calling 0300 123 9123 or 0800 023 4567, or emailing complaint.info@financial-ombudsman.org.uk. If you require any further information you can visit www.financial-ombudsman.org.uk/

The Ombudsman offers a free independent service, but before they look at your complaint, they will ask you to give us the opportunity to put things right for you.

In addition, if you entered into this agreement online or by telephone, you can also refer this matter to the European Online Dispute Resolution portal. For more information about Online Dispute Resolution please GO HERE

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Updating my details

How do I update my contact details?
You can change your phone number and email address in the App, and you can change your address, phone number and email address on myargoscard.co.uk

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I've recently changed my name. How do I update my account?
You'll need to send us one of the following documents (or a copy of the document) with a covering letter that includes your account number and address:

  • Marriage certificate
  • Civil Partnership Certificate
  • Deed Poll Certificate
  • Decree Absolute Certificate

Send your documents to: Argos Financial Services, PO Box 211, Park Mill, Huddersfield, HD8 1FA

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Why do you need my contact details?
It's critical that we have current contact details for you - occasionally we might need to tell you about critical changes to your account (updates to your terms and conditions, changes to APR etc) and if we don't have your details then we can't contact you.

Also, if you don't have an email address that you still have access to on your account and you forget your Memorable Word or Security Number you won't be able to log into this website.

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Technology

What browsers will myargoscard.co.uk work on?
This website will work on all commonly used browsers - Chrome, Internet Explorer 11, Microsoft Edge, Safari, Firefox - and on most devices (PCs, iMacs and Macbooks, iPhones, iPads, Android phone and Android tablets, Amazon Fire tablets).

Just remember to keep your software up-to-date - check your browser for updates, make sure your device OS (operating system) is updated.

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How secure is this website?
When you connect to our website, your session is encrypted. Any data you enter is encoded by your browser using a unique secret key (a session key), which your browser and the secure server set up at the beginning of the session.

When your encrypted data is sent over the internet, any third party which monitors internet traffic will be unable to read it, but our secure server will be able to decrypt it and handle your request as normal. The same encryption also occurs when we display screens back to you. We use Secure Sockets Layer (SSL) protocol for managing your encrypted session and 128 bit encryption, which is why the latest versions of web browsers are needed to register for and use this service.

You'll also see a padlock symbol somewhere on your browser, which confirms your session is secure (padlock positions may vary dependent on your browser - always make sure that one is showing though whenever you are using secure sites).

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Statements

Can I turn off my paper statements?
You can turn off your paper statements if you log in to myargoscard.co.uk or if you download and register on the My Argos Card App.

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I turned off paper statements but I have just started receiving them again. Why?
We sometimes turn paper statements back on if we're worried that a customer might be missing payments or that a customer's not seeing their statement for some reason (e.g. if we get statements sent back as undelivered).

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What's "Potential Deferred Interest"?

  • It's the amount of interest that you could be charged if you don't pay off the full Buy Now, Pay Later plan balance before the plan ends. The Potential Deferred Interest will be shown as soon as your plan appears on your Statement.
  • You can make payments to the plan at any time - it's up to you. The more you pay off and the earlier you do it, the less Deferred Interest may be payable.
  • If you pay off some of the balance during the plan, you'll see on your subsequent statements that the Potential Deferred Interest reduces.
  • If your Buy Now, Pay Later plan ends and you haven't paid the plan balance off IN FULL, then the remaining balance of the plan PLUS the Deferred Interest will be added to your Normal Credit balance and your minimum monthly payment will increase in line with your Terms and Conditions.

REMEMBER: If you pay off your Buy Now Pay Later Plan IN FULL before it ends you won't be charged any Deferred Interest on the plan balance.

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How do I see my statements?
Your statements are stored in 'View statements' on the left-hand side when you log in. Open the link and your statements will appear at the top of the page. If you've only recently opened your account then it's possible you may not have a statement yet.

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When will my latest statement appear online?
Your statement will appear online on the same day each month - e.g. if your statement date is the 17th of the month then it will appear on the 17th of every month.

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Why won't my statement open?
It could be due to one of these reasons:

  • If you're on a PC or Mac you need a PDF reader to open statements (Adobe Reader is the most popular software for opening PDFs but there are others available).
  • If you already have Adobe Reader or equivalent, make sure your PDF software is up-to-date.
  • If you're on a mobile device, make sure your signal is ok and that you have the data available to download a PDF (they're about 400KB each)
  • If you're on an Android device, make sure you have a suitable app for opening PDFs. Like desktop devices, Adobe Reader is the most popular app for this.
  • Check that you have no security software running that might be blocking the PDF from downloading

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Why didn't I get a statement this month?
If your account has had a zero balance for a while we don't send you statements anymore. But if you do have a balance and haven't received a statement then it's possible that it's been delayed in the post. You should receive your statement within 10 days of your statement being printed. If you want to check your statement urgently, you can do it on myargoscard.co.uk where we have your current and most recent statements.

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Persistent Debt

What is Persistent Debt?
Persistent Debt is where a customer has paid more in interest, fees and charges in an 18 month period, than they have towards paying for the item they originally bought. The FCA have introduced some new rules aimed at helping people who find themselves in these situations. If you've received a letter or email from us about the issue, then we believe this affects you and you should consider whether you are able to take action to move your account out of Persistent Debt. We want to help you so please contact us to discuss the issue.

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Why is it important that I take action?
It's important because if you don't, it'll take you longer to repay the debt and you'll be charged more interest during that period. If you are able to pay more each month, you will pay off your balance quicker and you'll pay less interest.

For example, let's say you have a Normal Credit balance of £500 on your Argos Card with an interest rate of 29.9% APR and you don't make any other purchases.

  • If you only make the minimum payment each month, just before your payment date - it'll take you 14 years and 2 months to pay off your balance.
  • If you are able to pay double the minimum payment each month, you would pay that same £500 off in just 3 years and 11 months. You'd also pay over £600 less in interest.

You can find some more information about how long it will take you to repay your balance, how much interest you might pay and how much you could save by paying more than the minimum each month, go to cardcosts.org.uk

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How will I know if my Argos Card account is in Persistent Debt?
We are constantly monitoring accounts to watch out for this warning sign and we'll write to you to let you know if your account is in Persistent Debt. We'll ask you to consider whether you can increase your monthly payments. We can't give you a specific amount to pay individually but a rough rule of thumb, you should try to pay double your minimum payment shown on your statement each month until your balance is cleared. Please don't put it off, it really is easier to deal with if you change your payment habits as quickly as possible.

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How will I know when my Argos Card account is not in Persistent Debt?
We will continue to monitor your account over the next 18 months. We'll write to you during that period and let you know how you're getting on.

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How much should I pay each month?
Although we can't give you an exact amount, you can see the dramatic effect that paying double the monthly minimum payment amount can have. The minimum payment is shown on the front page of your statement each month. If you can't pay double the minimum each month, paying any amount more than the minimum will help. And you don't have to make the same payments every time, you can make payments when you are able to.

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What's the best way to pay?
You can choose to pay in any of the ways listed on the back of your statement. For instance, you could set up a Direct Debit to pay either your minimum payment or the full statement balance (you can set one up here on myargoscard.co.uk or give us a call), or set up a Standing Order via your bank to pay a fixed amount each month. Perhaps you just want to remember to pay more each time you make a payment, it's up to you - you can make payments any time you like here on myargoscard.co.uk, by using the My Argos Card App or by using our automated payment system on 03456 400 700.

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Have I done anything wrong if I receive a letter about Persistent Debt?
No, you haven't done anything wrong. We simply need to warn you that if you continue to pay the minimum, you'd owe the debt over a longer period and be charged more interest during that time. Please also bear in mind that if your account remains in Persistent Debt, we may need to take other actions, such as suspending on your account from further spending, to help protect you from getting into further debt.

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I don't think I'm in Persistent Debt. Why does the letter say I am?
We monitor the activity on everyone's account each month so we know when someone's account meets the FCA's definition of Persistent Debt. If you've received a letter from us about this issue, then your account meets that definition and you need to consider taking action.

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Can't you just increase my minimum payment?
No, we can't change your minimum payment without changing your agreement with us. It's also a choice you need to make, to increase your payments and resolve this situation or not. By leaving the contractual minimum payment unchanged, it gives you the flexibility to pay more when you can. You're not tied in to paying a higher amount all the time.

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What happens if I am unable to increase my payments?
Under the new rules, you have 18 months to move your account out of Persistent Debt. If you're still in Persistent Debt after this time, we'll write to you again to tell you what further action we may have to take, including suspending your Argos Card from further spending.

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Can I pay off my Argos Card balance faster?
Yes, of course you can. Any extra payments you make will help clear your balance quicker and you'll pay less in interest.

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Can I keep using my Argos Card?
Yes, as long as your account is open, you haven't spent all of your credit limit and your account is not suspended, you can carry on using it. Just remember, if you do spend more, your minimum payment will increase and it will take you longer to repay the balance.

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What does it mean for my credit score?
Your payment history will show on your credit file and can affect your credit score. Other lenders will be able to see it and use this information to decide whether to lend money to you or give you credit. However, there's no direct link between your credit score and your account being in Persistent Debt.

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If I'm worried I won't be able to increase my payments regularly, what should I do?
In order to move out of Persistent Debt, you should pay what you can afford to, as often as you can. We're suggesting you pay double your minimum payment each month but if you can't afford that, you should pay what you can each month towards reducing your balance.

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Do I need to pay off my entire balance over the next 18 months?
No, we aren't asking you to pay off your balance but as a responsible lender we are suggesting that you need to pay more towards your purchases compared to the amount of interest, fees and charges you incur. If after 18 months your account remains in Persistent Debt and is then suspended from further spending, you will need to pay back the balance. If you reach that point, we will discuss the repayment options with you.

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Coversafe

What is Coversafe and why is it showing on my statement?
The Coversafe Payment Protection Insurance premium is calculated each month as a percentage of your outstanding balance. Full details of your policy were included in the letter we sent to you when you took out the cover. If you want to talk to us about your Coversafe Insurance, or cancel your policy, call us on 03456 002 417 (lines open Monday - Friday 9am-5pm).

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† 03456 400 700 lines open 8am to 8pm Monday to Saturday and 10am to 6pm Sunday. At all other times you'll get our automated service. To maintain a quality of service, calls may be monitored or recorded. Call charges may vary please check with your provider.